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QUESTIONS & ANSWERS
What makes HOOLED different from other lighting brands?
What makes HOOLED different from other lighting brands?
HOOLED focuses on minimalist design, comfortable lighting, and reliable quality.
Inspired by European spatial aesthetics, our products are designed to blend seamlessly into modern interiors.
Where do you ship from?
Where do you ship from?
We ship directly from our Italian warehouse for fast and reliable delivery.
What is your warranty policy?
What is your warranty policy?
We provide a 5-year warranty on all lighting fixtures. If the LED driver or chip fails under normal use, we will send a replacement free of charge.
Are your products certified for EU standards?
Are your products certified for EU standards?
Yes. All products meet EU safety and quality standards (CE certified).
What if the light arrives broken?
What if the light arrives broken?
We use reinforced packaging, but lighting can be fragile. If your order arrives damaged, please take a photo and contact us within 48 hours of delivery. We will arrange a free replacement immediately.
Can I return the product if it doesn’t fit my space?
Can I return the product if it doesn’t fit my space?
Yes. We offer a 30-day return policy. If it’s not the right fit, simply contact us to arrange a return. Please keep the original packaging and include all parts.
How can I contact support?
How can I contact support?
You can reach us via email or contact form. We typically respond within 24 hours.
Do you have any showroom or physical store?
Do you have any showroom or physical store?
Yes. You can experience our products and rely on real support if needed. You can find the store addresses at the bottom of the website.
CUSTOMER RIGHTS
OFFLINE STORE
ONLINE SUPPORT
FREE SHIPPING
30-DAY RETURNS
5-YEAR WARRANTY












